FAQ
BESTIES is a dietary supplement intended for adults 21+.
Shipping & Returns
SHIPPING
Once your order has shipped, you will receive a confirmation email with tracking information. Shipping times vary based on your location and the carrier. Besties is not responsible for delays caused by carriers, incorrect addresses entered at checkout, or circumstances outside our control.
We currently do not ship to North Dakota, South Dakota, or Utah.
LOST, STOLEN, OR DAMAGED PACKAGES
If your package is marked as delivered but cannot be located, or if it arrives damaged, please contact the shipping carrier directly to open a claim. Besties is not responsible for lost, stolen, or damaged packages after they have been handed to the carrier.
INCORRECT OR INCOMPLETE ADDRESSES
Please ensure your shipping address is accurate at checkout. Orders shipped to an incorrect or incomplete address provided by the customer cannot be refunded or replaced.
RETURNS AND REFUNDS
Besties does not offer returns, refunds, or exchanges for any products. All sales are final once an order is placed. Please review your items carefully before completing your purchase.
Terms & Privacy
Terms of Service
Best Friends For Life**
Last updated: May 1, 2026
Welcome to Besties. By accessing or using our site, products, or services (the Service), you agree to these Terms of Service. Please read them carefully.
1. Use of the Service
You must be at least 21 years old to use the Service.
You agree to use the Service only for lawful purposes and in a way that does not harm Besties, other users, or the functionality of the Service.
2. Accounts
If you create an account, you are responsible for keeping your login information secure.
You agree that all information you provide will be accurate and kept up to date.
3. Intellectual Property
All content, branding, designs, and features of Besties are owned by us or licensed to us. You may not copy, distribute, modify, or create derivative works without our permission.
4. User Content
You may upload, share, or create content within the Service. You keep ownership of your content, but you grant Besties permission to use, display, and process that content as needed to operate the Service.
You agree not to post harmful, illegal, or infringing content.
5. Prohibited Activities
You agree not to
Use the Service to harass or harm others
Try to access systems or data without permission
Use bots or automated systems that interfere with the Service
Upload viruses or malicious code
6. Termination
We may suspend or terminate your access to the Service if you violate these Terms or if we need to protect the Service or our users.
7. Disclaimers
The Service is provided as is and as available. We make no guarantees about reliability, availability, or performance.
To the fullest extent allowed by law, Besties is not liable for any damages that result from your use of the Service.
8. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will post them on this page. Continued use of the Service means you accept the updated Terms.
9. Contact
If you have questions, contact us at
hey@besties.com
Privacy Policy
Best Friends For Life**
Last updated: May 1, 2026
This Privacy Policy explains how Besties collects, uses, and protects your information when you use our website, app, or services.
1. Information We Collect
Information you provide
Name, email address, phone number, username, profile details, or any content you upload or share.
Automatic data
IP address, device and browser information, usage data, pages visited, actions taken within the Service, and approximate location based on your device settings.
Cookies
We use cookies and similar technologies to remember your settings, improve performance, and analyze how users interact with Besties.
2. How We Use Your Information
We use the information we collect to
• Provide and improve the Service
• Personalize your experience
• Send updates or respond to messages
• Monitor usage and protect against fraud
• Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information.
We may share information with trusted third party service providers that help operate or support the Service.
We may also share information if required for legal reasons or to protect the safety of users and our platform.
4. Data Retention
We keep your information only as long as needed for the purposes listed above or as required by law.
5. Your Choices
You may
• Update or delete your account information
• Opt out of marketing emails
• Manage cookie settings in your browser
If you request deletion of your data, some information may be kept for legal or security reasons.
6. Security
We use reasonable technical and organizational measures to protect your information, but no method of data transmission is completely secure.
7. Age Requirements
The Service is intended only for individuals 21 years of age or older.
We do not knowingly collect or store information from anyone under 21. If we become aware that information has been submitted by someone under 21, we will delete it.
8. Changes to This Policy
We may update this Privacy Policy as needed. If significant changes are made, we will post the new version on this page.
9. Contact
If you have questions, contact us at
hey@trybesties.com
Customer Responsibility
BESTIES is a dietary supplement - not a drug, not an intoxicant. Our products contain no THC, kratom, psilocybin, Delta, CBD or controlled substances.
Laws and regulations regarding functional mushroom products may vary by jurisdiction and are subject to change. It is the customer’s responsibility to understand and comply with all applicable local, state, and federal laws before purchasing.
Information provided on this website is for general informational purposes only and should not be considered legal advice.
We currently do not ship to Alabama, North Dakota, South Dakota, or Utah.
We currently ship only to the USA.